The fractional operations solution for growing e-commerce businesses.
Let us help you navigate the operational complexity, so you can focus on scaling your brand.

The solution is not another app or hire: it's building adaptable systems that work.

Our Services

Operations & Supply Chain Management

Sourcing
Procurement
Logistics
Customer Support

Manufacturing & Compliance

MRP Implementation
Production Coordination
Quality Control
Certification Readiness

Remote Team Building & Management

KPI Frameworks
Productivity Tools
Fractional Chief of Staff

Inventory Forecasting & Demand Planning

Budgeting & Financial Planning
Inventory Optimization
Cash Flow Alignment
Pricing Strategy

SOP Development & Implementation

Processes Documentation
System Automation
AI Integrations

Metrics &
Data Analytics

Reporting Standardization
Performance Dashboards
Business Intelligence

How We Work

Your Growth,
Our Focus

We improve the effectiveness and efficiency of your operations by designing practical, tailored solutions aligned to your business path to success.

Systems First
Approach

We build systems that create scalability. Every process we implement is documented, measurable, and designed to work and adapt as your business grows.

Solution Design &
Implementation

We don't just consult, we roll up our sleeves and implement. You get both strategic direction and hands-on execution to drive measurable results.

Fractional Operational Leadership

Get senior operations expertise without the cost of a full-time hire. We integrate with your team, working closely with your leadership, staff, partners and other key stakeholders.

Our Client Profile

Sourcing in China

You rely on Chinese manufacturing but struggle with quality consistency, lead time variability, and supplier communication. You need better QC processes, smarter logistics coordination and stronger supplier relationships.

Annual Revenue $1M-$10M

You're past startup phase but not yet enterprise scale. Cash flow needs to be balanced with inventory investment and service levels while trying to maintain healthy margins. You need strategic planning and forecasting.

US & Canada Based

You're a North American business navigating the complexities of international sourcing: tariff impacts, landed cost optimization, pricing strategy, and supply chain risk management.

E-commerce Businesses

You've experienced rapid growth but now face operational bottlenecks—inventory chaos, supplier issues, or fulfillment delays. Your team is remote, and you need systematic processes that work without constant oversight.

Book a Free Operations Pre-assessment

Get Started
Your 90-day Roadmap to Operational Excellence

Free Operations Pre-Assessment

Current operations overview.
Team structure and resources.
Process and workflow scope definition.
Tools, technology and automation needs.
Metrics and data review.
Goal alignment and prioritization

Deliverable: 30-day Business Operations Audit Service Proposal

30-day Business Operations Audit

Business operations activity mapping.
Bottleneck and inefficiency identification.
Risk assessment and vulnerability analysis.
Systems and tools evaluation.
Identify opportunities for growth.
Team structure and capacity review
Evaluation of existing metrics and data collection tools.

Deliverable: Full Audit Report with 60-day Implementation Roadmap
Deliverable: Recorded Team Sessions & Sessions Notes

Solution Design & Implementation

Full operational project management and process ownership.
Restructure workflows and team responsibilities.
Create and document SOPs and train team on new systems.
Build reporting dashboards to track efficiencies.
Standardize KPI tracking.

Deliverable: Fully implemented operational systems with documentation and SOPs.
Deliverable: Reporting Dashboards and Data Analysis Guidelines
Deliverable: Blueprint for Growth

Specialized Solutions

Talent Resources: Recruitment support, role definition, organizational design.
Technology: System implementation, tool migration, AI integrations, automation setup.
Supply Chain: Supplier negotiation, sourcing strategy, supplier management.
Quality & Compliance: QC procedures, standards documentation, certification roadmap.
Financial Operations: Budgeting frameworks, strategic planning, cost optimization.
Inventory Management: Demand forecasting tools, inventory planning, stock optimization

Control & Monitoring

Act as your fractional COO or Chief of Staff.
Maintain and optimize all implemented systems.
Manage resources and coordinate teams.
Own your metrics, dashboards, and business intelligence.
Provide strategic operational direction.
Deliverable: Weekly reports showing progress, performance, and priorities.

Expected Measurable Results

Improved efficiencies and business performance.
Reduction in operational expenses.
Unified goals and clear accountability across teams.
Dashboards and transparent reporting structures.
Identified and mitigated operational vulnerabilities.
Improved adherence to industry standards and certifications.

About Us

Andrea Sandi

Standards and Certification Specialist

10+ Years helping businesses build operational excellence through systematic processes and measurable improvement. Expert in implementing quality management systems, creating SOPs that teams actually follow, and establishing KPI frameworks that drive results.

Yara Bolivar

Supply Chain Operations Specialist

10+ Years in supply Chain management and optimization drawing on a strong background in Mathematics. Excels at identifying growth opportunities and optimizing operational efficiencies through simple but well designed solutions.

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Streng Shi

Sourcing & Procurement Specialist

10+ Years in sourcing and supplier management. Skilled in identifying, evaluating, and onboarding reliable suppliers for global clients, consistently ensuring optimal quality, cost-efficiency, and timely delivery through contract negotiation expertise.

Our Story

Our Vision

To bring senior operations expertise to growing e-commerce businesses. Making it accessible and affordable for the size of your business needs. We're building a model where fractional senior operational expertise is available as needed and delivered by an experienced, specialized and structured team

Our Values

Clarity, not complexity. Impact, that can be measured. Expertise, not just theory. Ownership, not useless documentation. Connectedness, training your team as we build.

OPS Management was created from hands-on experience supporting growing businesses as their operations become more complex.

We specialize in the challenges of selling physical products, including inventory planning, supply chain coordination, quality control, and the operational systems that bring clarity and control.

Our approach is simple: we don’t just advise, we implement. We work alongside your team to build practical solutions that solve today’s problems and support sustainable growth.